Online Services

IT/Electronic patient records – statement of intent for The Pulteney Practice

Contractual requirements came into force from 1st April 2015 requiring that GP practices should make available a statement of intent in relation to the following IT developments:

  • Referral Management
  • Electronic Appointment Booking
  • On line Booking of repeat prescriptions
  • Summary Care Record
  • GP2GP transfers
  • Patient Access to the detailed information from the medical record.
  • Full Clinical Record Access

The Pulteney Practice now offers to our patients all of the requirements under the GP contract relating to IT developments and are working closely with our Clinical System Suppliers to allow patients to access the detailed information from their medical record.

Patients can now access their Detailed Coded record information and their Full Clinical record information online, to do this you will need an online account (please note Full Clinical Record access includes Detailed Coded Record access).  Your request for Detailed Coded Record access or Full Clinical Record access will take up to 14 days to process.

To acquire a username and password for an online account please visit the Surgery Reception.  For your own security you must bring some form of photo ID. 

If you are a carer, you will need to provide written permission from the person you care for before we can give you their logon details.

Parents should note that all patients aged over 16 will need to attend in person with photo ID and will be given their logon details individually.  We will not provide logon details to the parents of any children aged over 16 unless the teenager is present with their photo ID.

Once you receive your log in details, we strongly recommend that you read It's Your Choice Leaflet This leaflet provides detailed information regarding online access and a list of things to consider before you access the service.

Click here to enter online services For further information about online services please visit the NHS website.

SystmOnline Mobile App

You can download the SystmOnline app to any smartphone for quick, easy access to book GP appointments, order repeat medication and look at your test results.  For more information and to find links and to down load it from the app stores please click here.


If you’re a patient at our practice you can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.  If you already use SystmOnline you can continue to use it. You can use the NHS App as well.  For more information and to find links and to download it from app stores please click here. If you need help with the app you will need to contact NHS digital direct by clicking the contact us link.  

All of the above Apps will not replace existing services. Patients can continue to use online services as described above or contact the practice in the usual ways if you prefer.

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